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β12-17-2021 10:07 AM in
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β12-17-2021 01:32 PM in
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β12-17-2021 02:22 PM in
PromotionsI am extremely disappointed with Samsung online store. I bought a TV on the 26 Nov , and 22 days after, still no TV, and no comms as to what is happening.
I have had to call at least 10 times to get feedback on what is happening. This, despite providing all the necessary information that is required.
Each time, the agents say they will call me, but they never do, and each time, i have to explain the same problem.Today i asked for their managers' names, and i emailed them. The agent said that the manager will call me within 30 mins, and here i am still waiting.
I even asked for a refund, and they say their system is down. and than the manual refund will take about 3 weeks.
If a sales process is taking 22 days, then i wonder how much a refund process will take !!
Even threatening to go to social media does not affect anyone it seems.
Extremely poor service, extremely disappointed.

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β12-17-2021 04:32 PM in
PromotionsGood day members, apologies for the inconvenience caused, please share the claim reference numbers so as to follow up on the claims.
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β12-17-2021 04:36 PM in
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β12-18-2021 05:52 AM in
PromotionsHi Makhe, apologies for the delayed response, please note that the reference number has been escalated to the promotions departments and feedback will be provided ASAP.
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β12-19-2021 03:28 AM in
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β12-19-2021 08:52 AM in
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β04-06-2022 07:32 AM in
PromotionsBut not a good one, unfortunately I'm still waiting............. I believe it will be another year again.... Wow what's the point of doing promotions SAMSUNG!
In December I was promised that the courier will contact me soon, well guess what guys I'm still Waiting, this has made me to take a decision to move to Apple.
Every two years I would buy the latest Samsung Galaxy, due to my love for SAMSUNG, but now I've fallen out of love, due to unreliable service which I see as false Marketing promises.
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β11-29-2022 03:49 PM in
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