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Original topic:

How to register your Samsung Product in Samsung Members?

(Topic created on: 7/10/19 1:31 PM)
Members_Admin
Community Manager
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Samsung Members app is no longer limited in giving gifts, offers, community functionality or latest information available but also provides Customer Service Functions.

 

One of them  is to register your Samsung product (mobile phones, wearables, tablets, TVs, or kitchen appliances)

 

A. HOW TO REGISTER A PRODUCT

 

1. Galaxy phone you currently use.

  • It is automatically registered upon first use of Samsung Members on the device. It will come as the first device in the registered device list

Go to GET HELP tab and check out your device already registered.

 

get help3.png

 

 2. Other Samsung product (other Galaxy phone/tablet/wearables or TV, AC, REF, & Washing Machine.

  • Go to GET HELP tab and tap on  +Add button. 

add device3.png

 

 

  • Select the type of product you have, ex (TV) and enter the model code with serial number. 

productcategory3.png    sn3.png

 

Tap REGISTER to complete the registration.

 

B. Once registered, you may use the following services. 

  

1. Book Appointment for mobile phones, tablets, and wearables.

           - schedule a visit at least one day after the booking date.

           - the service technician may call you so you may register your mobile phone no. while booking.

 

2. Support Request  for  TV, Washing Machine, Refrigerator, or AC.

          - send your intent to request with details of issue.

          - a dedicated team will call you to schedule your prefered date and time for a technician to visit your home.

181 Comments
ShakorJiya
Beginner Level 2
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I haven't received any gift item since registration. Currently on galaxy s8+. who can help?
nash23
Active Level 1
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i am also.. till now no update.. 😔
nash23
Active Level 1
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Ali070
Beginner Level 2
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phone
TUMUS
Beginner Level 4
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jm
dil4
Active Level 3
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my phones fingerprint sensor does not work. when reset settings it works but soon stops working. also while in car and hot temperatures it stops, However when I cool the sensor area keeping next to the car ac vent. the sensors work. but stops again. I need help and solution.
WildBerry
Active Level 4
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Maybe the construction of sensor cant work in hot temperature. No way, keep it close with AC, if in car warm.
Mshakil
Active Level 1
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how registered
kpbl12
Beginner Level 2
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j ai acheté récemment un Samsung s8 avec jumia.ci .... depuis l'arrivée de l'appareil certaine fonction ne passe pas de plus il a été roté pour je ne sais quelle raison ......
Morina
Active Level 1
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hi, i am from philippines and bought s8 UAE version. i have noticed that the benefits in my samsung members is not available in philippines, how can this be updated?