my A10s got a restart password

[joackim]

My A10s got a problem of restart password is denying my fingerprint 

[Tsogo_sam05 · Accepted solution]

Hi, joackim kindly provide more information related to your query and please advise what error message are you getting?

Please also provide a screenshot of the error.

These details will help us properly understand the situation you are facing, and allow us to offer the support you need.

[joackim]

okay im gonn do it

[joackim]

restart password

[Tsogo_sam05]

Don't panic. Find My Mobile will help you locate your device and protect your data. You can even use it to unlock your phone if you forget your password or PIN.

*Remote unlock should be activated prior to the phone locking you out.

*To use this service, you must be signed in to your Samsung Account on your device.

Please be advised that the phone needs to be on and connected to mobile data or Wi-Fi connection with active data bundles for you to remotely unlock and reset the password.

Use the link: https://findmymobile.samsung.com/