Storage

[yusufr]

Good Day

I've been experiencing an issue with my Galaxy S20 Ultra, I'm hoping somebody can help me or advice me on what to do. In the last three days, my phone notified me that my internal storage is full, that is 128GB/128GB. So I did what everybody else would do, and I begun clearing unwanted videos/documents/files etc. After the first day of doing so, my storage went down to 119GB/128GB. Happy with me first efforts I left it as such and I promised myself to continue at later stage. Anyway yesterday before even using much of my phone, my storage notification came up and said there's not much space remaining. I checked and it was back at around 126GB/128GB. Surprised to see it increase so rapidly, I went to check and it was once again "storage full", so thereafter I decided to delete more videos as well as other things. Once done my storage was down to 122GB/128GB. I was pleased and continued with my day. 

Today towards late afternoon, I got the notification that my storage is almost full and within seconds it notified me that my storage is completely full, meaning 128GB/128GB. Barely anything was downloaded from any social media nor from any other platform or app or from photo shooting or making or taking videos. To my understanding not even 1GB or 2GB of storage was added. 

My recycle bin was cleared and furthermore all the things which I deleted has not returned. 

I'm not at all sure how my storage is filling up so quickly without me adding files as well as what is filling it up. 

Has anyone experienced this before?

Does anyone have any suggestions or advice what I should do or how to correct the issue?

Any help would be tremendously appreciated. 

Thank You.

[Reece1998]

There can be DUMP on your Android device folder , please search for that and delete

[yusufr]

Evening Reece, thank you for your reply. However I'm still facing somewhat of difficulty on my end.
I'm unable to find the android device folder even after searching for it. Do you perhaps know where I could find it?
Or a step by step procedure of what needs to be done, would help me a lot.

Thank you.

[Paschoud]

Hi all you need to do is go to files select the internal storage scroll down and you will find the android folder also make sure to uncheck hidden folders.

[yusufr]

Evening Sir.

I'm finding the android folder. However I'm not finding what needs to be cleared.

[Paschoud]

Okay download CCleaner and it will find what needs to be deleted for you else youbwill be searching endlessly, let me know if it helps. Oh are you running lots of apps and what apps are you running throughout the day.

[Paschoud]

Also I use CCleaner it's about R14,99 a month a it works like a charm it will search and find all the unnecessary folders and files for you and you can just select which ones you want to keep and which ro delete it also deletes your hidden and visible cache memory which is automated so it save you having to go into apps and delete each cache for each app. Hope you come right.

[Tsogo_sam05]

Hi yusufr

Kindly backup your data and reset your phone to factory.

1. From the home screen, swipe either up or down to access apps.

2. Select Settings.

3. Select Cloud and Accounts

4. Tap on Backup and Restore

5. Select Backup.

You can also backup and update using Samsung Smart switch and. Herewith the Smart switch link: https://www.samsung.com/za/support/smart-switch/ Install the program on your computer and connect your phone to your computer using an Original Samsung cable and follow the prompts.

1. From the home screen, swipe either up or down to access apps.

2. Select Settings.

3. Select General Management.

4. Select Reset.

5. Select Factory data Reset.

6. Tap Reset.

[yusufr]

Thanks Sam