Serious software issue detected

[doney30]

Good day Samsung how are you.s doing today I would greatly like to take this few minutes to inform you.s of a serious software issue that was detected that has occurred after my Samsung galaxy a35 installed the February 2025 software update 

 It.s would greatly appreciated if you.s could stop chasing me to the service center or telling me to go the service center and rectify this problem as fast as possible via a new software update patch fix other than that all my other applications are working 100% percent 

[daddyngoni-A15 · Accepted solution]

If issues persist, consider resetting your device settings ( not factory reset). Remember to back up important data before doing so.

[daddyngoni-A15 · Accepted solution]

Ensure all your apps are updated to their latest versions, as some might require updates to function correctly with the new security patch.

[daddyngoni-A15 · Accepted solution]

And have you also tried to restart your device

[daddyngoni-A15 · Accepted solution]

Turn Off Your Phone

Press and hold the Power button and tap Power off.



2. Boot into Recovery Mode

Press and hold the Volume Up and Power buttons simultaneously until you see the Samsung logo.

Once the Samsung logo appears, release the Power button but keep holding the Volume Up button.

When the Android recovery menu appears, release all buttons.



3. Navigate to "Wipe Cache Partition"

Use the Volume Down button to scroll down to Wipe Cache Partition.

Press the Power button to select it.



4. Confirm Wiping the Cache Partition

Use the Volume Down button to highlight Yes and press the Power button to confirm.



5. Reboot the System

Once the process is complete, "Reboot system now" will be highlighted.

Press the Power button to restart your device.

[doney30]

I have done everything that you informed me to but I am still getting that exact same error message

[daddyngoni-A15 · Accepted solution]

Report the error to Samsung through this platform

[daddyngoni-A15 · Accepted solution]

Go to support option and click Report option

[doney30]

How long does a person normally have to wait after reporting the problem to Samsung

[daddyngoni-A15 · Accepted solution]

Less than 24hrs