Hi, Gwenie find My Mobile will help you locate your device and protect your data. You can even use it to unlock your phone if you forget your password or PIN.
*Remote unlock function should already be activated prior to the phone being locked.
*To use this service, you must be signed in to your Samsung Account on your device.
Please be advised that the phone needs to be on and connected to mobile data or a Wi-Fi connection with active data bundles for you to remotely unlock and reset the password.
Use the link: https://findmymobile.samsung.com/
Please note that if you are unable to unlock the device, you may need to locate the nearest service centre to you for a factory wipe, go to the below link to locate the closest Authorized Service Center to you.