Extremely critically urgent software update patch fix needed

[doney30]

Good day samsung how are you.s doing today I would like to inform that as of the 1 of October i demand a extremely critically urgent software update patch fix for the android 16 u.i 8.0 software update as there's a glitch on the android services library component as it keeps stopping repeatedly and it causing my phone to get hot and lockup and restart which totally unfair I haven't got any time to visit a service center 

[Tumelo159 · Accepted solution]

This is not goot at all.🚩
Try contacting Samsung.
In the members app:
Go to support > send feedback and you will be able to text them there. Also attach these screenshots to backup your complain.🙏

[SherlockHolmes222B]

Good Day. Could you please tell me what phone you are using?

[doney30]

Samsung galaxy A35 5G or A356E

[SherlockHolmes222B · Accepted solution]

Hi
Thank you for reaching out. I understand your Samsung Galaxy A35 5G is experiencing repeated crashes, overheating, and restarts after the Android 16 / One UI 8.0 update. Here are some steps you can try:

1. Clear Cache of System Apps:

Go to Settings > Apps > Show system apps > Android System Services

Tap Storage, then Clear cache.



2. Check for Software Updates:

Go to Settings > Software Update > Download and install to ensure you have the latest patch, as Samsung sometimes releases minor fixes after major updates.



3. Safe Mode:

Restart the phone in Safe Mode to check if a third-party app is causing the issue.

Press and hold the Power button, then tap and hold Power off until Safe Mode appears, then tap Safe Mode.



4. Device Care:

Avoid heavy usage while the issue persists.

Remove any case and keep the device cool to prevent overheating.




If the problem continues, it may require a software repair at a Samsung service center. You can also contact Samsung Support online or via chat to explore remote troubleshooting options.

We understand your time is limited, but these steps help prevent further device damage.

[SherlockHolmes222B]

As a last resort if all else fails you may need to perform a Factory Reset
Backup your data first.

Go to Settings > General Management > Reset > Factory data reset.

This removes any corrupted software causing the issue.





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💡 Tip: Repeated “Android Services Library keeps stopping” errors can overheat the phone. If the above steps don’t help, Samsung Support may need to reinstall the firmware remotely or at a service center.

[doney30]

I have experience these problems with my previous phone samsung galaxy A14 aswell which i had 2years ago the only way to fix these glitches was a via new ota over the air emergency software update patch fix