Highlighted
Active Level 1
Hi phone-mates!
I just want to ask for your help with my Galaxy S9 memory issue.
I bought this phone when it was announced, so it's been years Smiling_Face 
So the problem is that my memory is full, but I cannot clean it (picture below is from "Samsung Files"):

image

But If I go to "Device Care", I'll see that 20 GB are used with my pictures: 

image

But the point is that my gallery is empty.
So I don't really know what should I delete to increase free space. Seems like I deleted everything, but my memory is still full. 
Could you please kindly advise, what should I do? 

Thanks a lot!
15 Comments
Highlighted
Active Level 2
Try find junk files in My File.... if still not working then get a memory card
Reply
Loading...
Highlighted
Active Level 1
Thank you for the reply! Already did it, it doesn't work well. Yes, I've got a memory card, but I don't wanna use it, it is just interesting for me to figure it out what's going on
Reply
Loading...
Highlighted
Beginner Level 2
hi
Reply
Loading...
Highlighted
Active Level 1
Hi!
Reply
Loading...
Highlighted
Community Manager

Hello,

Please check the recycle bin on your phone and check once more. If you cannot find it, please contact our call center on 800 7267864 to check the phone via Remote Management.

Thank you

Reply
Loading...
Highlighted
Active Level 1
Hello! Trash bin is already checked. I deleted all the files from there.
Reply
Loading...
Highlighted
Active Level 6
did you try clearing the cache
Reply
Loading...
Highlighted
Active Level 1
Hi! How to do that?
Reply
Loading...
Highlighted
Active Level 4
hey bruh copy all ur files to a computer and reset the device
Reply
Loading...