security issu

[sunnyray]

Hello All

I was able to unlock my screen this morning with PIN and Fingerprint but then it stopped working telling me that my PIN was incorrect.

The only option was to Factory reset my phone but now when I want to setup a Screen Lock and add a PIN I get the following error:

Screen Lock PIN has already changed. Try again with the new screen lock

[prajjwal2]

have u reset the device?

[sunnyray]

yes i do

[prajjwal2]

even after that the fingerprint doesnt enroll?

[sunnyray]

no

[Samsung_specialist]

Hey, can you please visit the nearest service center with the phone to be checked.

but charges may be  incurred.

http://www.samsung.com/ae/support/servicelocation/