s6ege plus fingeprint not working please help

[s6edge2018]

s6ege plus fingeprint not working please help

[Striker247]

Try to check if your other sensors are working using the code *#0*# on your phone app

[neno]

restart it and if this didnt fix the problem formate ur phone by shutting it down and then press(turn on button, volume up button, menu button) together. this will delete ur alll files so becareful