Original topic:

"Show charging information" is broken on my S10+

(Topic created on: 03-18-2021 06:19 PM)
Salem1985
Active Level 1
Options
Galaxy S
Hi,

There seems to be an option to show charge level while the phone screen is off. No matter what I do, it just doesnt work on the S10+ at all now (used to work, now broken).

I toggled the option under display and nothing seems to fix it.

Any idea what went wrong?
4 Comments
BasselK
Options
Galaxy S
Hi, are you using battery saving option? if yes turn it off
Salem1985
Active Level 1
Options
Galaxy S
Hi thank you for replying. Power saving is managed by the device (adaptive) and at the moment its currently not active. Still shows no charge status when the screen is off.

The feature is broken and needs to be fixed by Samsung. I wonder if there is anyone from Samsung here seeing my post?
0 Likes
BasselK
Options
Galaxy S
In this case go to Samsung Members home screen and select Get Help at the bottom of the screen for assistance or visit the nearest Samsung service centre 😀
Samsung_specialist
Community Manager
Options
Galaxy S

Hi,

Please bring the device to a Samsung Service Center to have it checked out and help resolve the issue.

Find the closest service center to you online.