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Original topic:

overheating of the s20 ultra when using the camera

(Topic created on: 05-27-2020 04:59 PM)
varunshetty
Beginner Level 2
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Galaxy S
The update that had come earlier for the auto focus issue it was heating up the phone 
Sumsung downgraded the software to solve that issue
After the latest update the same issue has arised where the phone really heats up when using the camera 
Samsung community members say the problem is with the exynos chipset that we are using that really heats up 
Samung has given us exynos in the uae region and the chip is no match for the snapdragon
After paying such a high price for the s20 ultra we don't expect this kinda quality 
Samsung has to uo their game and do something for their customers 
1 Comment
Samsung_specialist
Community Manager
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Galaxy S

Hey there,

We are sorry to hear that, we advise you to visit the nearest service center with the phone to be checked by our concerned team.

www.samsung.com/sa/support/servicelocation/.

Thank you

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