Original topic:

in right edge of screen transparent pause previous chater ,next chapter icon e

(Topic created on: 09-01-2020 10:09 PM)
pgangwani786
Active Level 3
Options
Galaxy S
In samsung galaxy s8 plus

in right side edge of screen transparent pause previous chater ,next chapter icon and lock icon are displaying and 

Thank you for contacting Samsung. We hope your query was answered satisfactorily. For 

future reference kindly quote 1161387884 at 


I try in safe mode also but same problem is displaying even i  check my software is already updated please help me

Non rooted
Android 9.0
Please help me

11 Comments
Galaxy S
Hi, can you attach some screenshots of your concern.
0 Likes
pgangwani786
Active Level 3
Galaxy S
in screenshots nothing is displaying dear
0 Likes
Galaxy S
Have installed any new music or media app recently?
0 Likes
pgangwani786
Active Level 3
Galaxy S
I check in safe mode but same problem in safe mode also
0 Likes
Galaxy S
If so the best solution is to reset your phone, since that Safe Mode couldn't isolate the cause of this issue.
0 Likes
pgangwani786
Active Level 3
Galaxy S
how to reset phone dear
0 Likes
Galaxy S
1st you need to backup all you contacts, messages, files, photos, videos, settings, then you have to go to Settings > General management > Data factory reset.
0 Likes
Galaxy S
Hi,
Before resetting your phone, just try resetting app preferences, so that you won't loose any data.

Open settings > apps > click on the 3 dot menu on right top > reset app preferences. This will reset the permissions for all apps to default. Let us know the result.
0 Likes
pgangwani786
Active Level 3
Galaxy S
reset app preference and setting/ general management/reset settings

also both thing also done but still same problem dear what should I do
0 Likes