Original topic:

fingerprint

(Topic created on: 07-19-2020 05:43 PM)
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Peterfrieh
Beginner Level 2
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Galaxy S
My S20 finger print is not working well sometimes its not responding 

another issue phone sometimes hang 

i called the call center they transfer me to the survey immediatly 
1 Comment
Galaxy S
Hi, regarding the fingerprint issue, try to register the same fingerprint twice.
Regarding the phone freezing issue try this :
Go to Recovery Mode, switch off your device, then press Volume down key + Bixby key + Power button until the starts up and galaxy logo appears, scroll down using Volume button to highlight Wipe Catch Partitions and select it using the power button, then restart your phone.
Second solution is to go to Recovery Mode, press power button then press and hold the red button on the screen ( power off ) that will activate Recovery mode, during Recovery Mode you can check whether if this issue still exists or not, if yes that means that one off your 3ed party applications ( or mode than 1 application) causing this issue, you can delete the suspicious application, then restart your phone.
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