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Original topic:

excel app

(Topic created on: Monday)
58 Views
شقاووي
Active Level 3
Options
Galaxy S
is any body having issues with excel app when we open excel files on Samsung phones most of the files doesn't work 

1 Solution


Accepted Solutions
Solution
Jackie49
Active Level 4
Galaxy S
Troubleshooting Steps and Potential Solutions:
* Update the Excel App: Ensure your Microsoft Excel app is updated to the latest version from the Google Play Store or Samsung Galaxy Store. App updates often include bug fixes.
* Update your Samsung Phone's OS: Make sure your phone's Android operating system is up to date. Compatibility issues can arise between outdated OS and newer app versions.
* Clear Cache and Data:
* Go to your phone's Settings > Apps.
* Find and select Microsoft Excel.
* Tap Storage, then Clear cache and Clear data.
* Note: Clearing data will reset the app to its initial state and you'll need to log in again.
* Check App Permissions:
* Go to Settings > Apps.
* Select Microsoft Excel.
* Tap Permissions and ensure all necessary permissions (especially storage) are granted.
* Restart Your Device: A simple restart can often resolve temporary glitches.
* Reinstall the Excel App: If other solutions fail, uninstalling and reinstalling the Excel app can sometimes fix persistent issues.
* Try opening files from within the Excel app: Instead of tapping on the file directly, open the Excel app first, then navigate to and open the file from within the app.
* Save Files Locally: If you're having issues with files saved in cloud storage (like OneDrive), try saving them directly to your phone's internal storage and see if they open.
* Check File Compatibility: While Samsung devices generally support .xls and .xlsx formats, ensure the file isn't corrupted or created in an extremely old or obscure format.
* Use Excel Online (Web Browser): As a workaround, try accessing and editing your Excel files through a web browser on your Samsung phone using Excel Online. This can help determine if the issue is with the app or the file itself.
* Remove Third-Party Viewers: If you have other document viewers installed, they might be conflicting with the official Excel app. Consider uninstalling them.
* Contact Microsoft Support or Samsung Support: If the problem persists, it's recommended to reach out to Microsoft Support for the Excel app or Samsung Support for device-specific issues. They may be able to provide more tailored solutions or log the issue for further investigation.
It's a frustrating situation, but you're definitely not alone in experiencing these problems. Keep an eye on app updates, as Microsoft often releases fixes for known issues.

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4 Comments
شقاووي
Active Level 3
Galaxy S
محد عبرنا 😅
0 Likes
Solution
Jackie49
Active Level 4
Galaxy S
Troubleshooting Steps and Potential Solutions:
* Update the Excel App: Ensure your Microsoft Excel app is updated to the latest version from the Google Play Store or Samsung Galaxy Store. App updates often include bug fixes.
* Update your Samsung Phone's OS: Make sure your phone's Android operating system is up to date. Compatibility issues can arise between outdated OS and newer app versions.
* Clear Cache and Data:
* Go to your phone's Settings > Apps.
* Find and select Microsoft Excel.
* Tap Storage, then Clear cache and Clear data.
* Note: Clearing data will reset the app to its initial state and you'll need to log in again.
* Check App Permissions:
* Go to Settings > Apps.
* Select Microsoft Excel.
* Tap Permissions and ensure all necessary permissions (especially storage) are granted.
* Restart Your Device: A simple restart can often resolve temporary glitches.
* Reinstall the Excel App: If other solutions fail, uninstalling and reinstalling the Excel app can sometimes fix persistent issues.
* Try opening files from within the Excel app: Instead of tapping on the file directly, open the Excel app first, then navigate to and open the file from within the app.
* Save Files Locally: If you're having issues with files saved in cloud storage (like OneDrive), try saving them directly to your phone's internal storage and see if they open.
* Check File Compatibility: While Samsung devices generally support .xls and .xlsx formats, ensure the file isn't corrupted or created in an extremely old or obscure format.
* Use Excel Online (Web Browser): As a workaround, try accessing and editing your Excel files through a web browser on your Samsung phone using Excel Online. This can help determine if the issue is with the app or the file itself.
* Remove Third-Party Viewers: If you have other document viewers installed, they might be conflicting with the official Excel app. Consider uninstalling them.
* Contact Microsoft Support or Samsung Support: If the problem persists, it's recommended to reach out to Microsoft Support for the Excel app or Samsung Support for device-specific issues. They may be able to provide more tailored solutions or log the issue for further investigation.
It's a frustrating situation, but you're definitely not alone in experiencing these problems. Keep an eye on app updates, as Microsoft often releases fixes for known issues.
شقاووي
Active Level 3
Galaxy S
thank you ❤️
Samsung_specialist
Community Manager
Options
Galaxy S

We're sorry to hear about the issue you're experiencing.
Kindly try the following steps in order:

1. Go to Settings > Software update > Download and install > Download > Install now.
2. Navigate to Settings > Apps > excel app > Storage, then tap Clear cache.
3.Ensure the excel app is up to date.
4. If the issue persists, delete the app and reinstall it.

Once you've completed these steps, please check if the issue is resolved.