Original topic:

Unknown app running in background

(Topic created on: 02-25-2024 08:54 PM)
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Ada6sh
Active Level 2
Options
Galaxy S

image

Dear members,

From that last 2-3 days some unknown app is running in the background like this. Idk why or which app this is or any bug or something. Need your kind assists on this,

Adarsh 
2 Comments
Samsung_specialist
Community Manager
Options
Galaxy S

Kindly start by checking the list of recent apps on your device. You can usually access this list by tapping the "Recent Apps" button or using the multitasking interface.

Review Installed Apps : Go to your device's settings and review the list of installed apps. Look for any unfamiliar or suspicious apps that you don't remember installing. If you find any, consider uninstalling them.

Disable Background Activity: In your device settings, you may have the option to disable background activity for certain apps. This can help prevent apps from running in the background unnecessarily and consuming resources.


If the problem persists, please send us an Error Report by following the steps below.

Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible.

To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.

Ada6sh
Active Level 2
Galaxy S
Thanks for the reply, I already sorted it out 🤝🏽
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