Unable to open links

[AB7860]

I am unable to open links on Instagram and Facebook..can someone please assist

[abba5]

Yeah we have this problem for over one month now.
Software issue that samsung cant fix as yet.
Go back to using another phone

[AB7860]

Terrible and no assistance whatsoever from anyone at Samsung

[Tsogo_sam05]

Hi, AB7860 apologies for the inconvenience caused, kindly backup your data and reset your phone to factory.

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Accounts and backup
4. Select Backup.

You can also backup and update using Samsung Smart switch. Herewith Smart switch link:

https://www.samsung.com/za/support/smart-switch/

Install the program on your computer and connect your phone to your computer using an Original Samsung cable and follow the prompts.

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select General Management.
4. Select Reset.
5. Select Factory data Reset.
6. Tap Reset.