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Original topic:

The new update one.ui 7 for the S24 ultra

(Topic created on: a month ago)
195 Views
Ameero0o
Active Level 1
Options
Galaxy S

After updating to One UI 7, I've noticed several issues:

  • 5G network stability has decreased significantly.
  • Overall mobile network performance has become weaker.
  • Some social media apps like WhatsApp are experiencing noticeable lags or glitches.
  • Battery drains much faster than before.

I hope Samsung can address these problems in upcoming updates.




بعد التحديث إلى One UI 7، لاحظت المشكلات التالية:

  • ضعف في استقرار شبكة 5G.
  • تراجع عام في أداء الشبكة.
  • بعض التطبيقات مثل واتساب أصبحت تعاني من بطء أو خلل في الأداء.
  • نفاد البطارية بشكل أسرع من المعتاد.

نأمل أن يتم معالجة هذه المشاكل في التحديثات القادمة.

7 Comments
Austine974
Active Level 6
Galaxy S
Are you talking about May security patxh update ?
0 Likes
Ameero0o
Active Level 1
Galaxy S
April Update and May Security Update: Errors Not Fixed
0 Likes
Austine974
Active Level 6
Galaxy S
Thank God. I have not installed the update
0 Likes
Ameero0o
Active Level 1
Galaxy S
I think not all copies have problems, I have the global version, make sure your copy may not have problems.
Austine974
Active Level 6
Galaxy S
I'm using S24 Ultra, I won't install it now. i will still wait for more few days.
0 Likes
Ameero0o
Active Level 1
Galaxy S
Start updating: You may like the new one.ui7 update and share your experience after using it.
Samsung_specialist
Community Manager
Options
Galaxy S

We completely understand the inconvenience you are experiencing with the battery issue on your Galaxy device.

To help address the battery issue, we recommend following these steps:

Optimize Individual Apps:

Open Settings, then select Apps.
Tap More options (three vertical dots).
Choose Special access, then select Optimize battery usage.
Select the app you want to optimize. This will help reduce battery consumption by individual apps.
Adjust Background Usage Limits:

Go to Settings and select Battery and device care.
Tap Battery, then select Background usage limits.
Set the apps you wish to limit in the background to optimize battery life.
Check Charger Compatibility:

Ensure you're using a compatible, high-quality charger that is approved for your Galaxy device.
Avoid using an old or third-party charger, as this can impact charging performance.
Close unnecessary apps running in the background to save battery.
You can also enable Power Saving Mode to extend battery life.
Use Safe Mode:

Shut down your device and restart it.
When the Samsung logo appears, press and hold the Volume Down key until the lock screen appears.
Safe Mode will be displayed in the lower-left corner of the screen.
This will help determine if the issue is related to third-party apps.
Run a Diagnostic Test:

Open the Samsung Members app and tap Support.
Select View tests, then tap Test all to run a full diagnostic on your device.

If the issue persists after completing these steps, we recommend visiting your nearest service center for further assistance and to inquire about any associated costs. You can find the closest service center and explore your available options by using the following link: https://www.samsung.com/ae/support/service-center""
"

"We completely understand the inconvenience you are experiencing.

To help address the battery issue, we recommend following these steps:

1.Check if Bluetooth is enabled on your phone or tablet.
Make sure your phone or tablet's Bluetooth is enabled and see if you can search or find the device you want to pair. Here's how:

Open quick settings panel to check for Bluetooth connection
Swipe down on your phone or tablet screen from the top of the display and check if the Bluetooth icon is turned on

quick settings panel
Search and select the device you want to pair with
Go to ""Settings"" and select ""Connections""
Check if Bluetooth is turned on and select Menu.
Choose the device you want to pair with on the list under ""Available devices""

2.Check Restart the devices
Try restarting your Galaxy phone, router, and modem.

1
Press and hold the Volume Down button and Power button simultaneously until the power menu appears.
Volume down and power buttons
2
Tap Restart to reboot your device.
Restart button
3
Tap Restart again to confirm.
Confirm Restart
4
Turn your router and modem off and on again. When turning the router and modem off, unplug the power plug and plug it back in, and then turn on the power.
5
After you restart each device, see if you fixed the issue.

3.Check Reset the network settings
1
Go to Settings, and then select General Management.
General Management
2
Choose Reset.
From General Management, head to reset
3
Tap on Reset Wi-Fi and Bluetooth settings.
Reset Wi-Fi and Bluetooth settings
4
Tap on Reset settings.
Reset Settings.

4.Check Start your device in Safe mode again
Try the Wi-Fi connection in Safe Mode. If the Wi-Fi network connects in Safe Mode, the issue may be caused by a downloaded app on your phone. To resolve this, uninstall apps one by one, starting with the most recently installed ones, to identify which app is causing the Wi-Fi issue.

Step 1. Press and hold the Volume Down key and the Side key.

Step 2. Touch and hold Power off until the Safe mode icon is displayed.

Step 3. Tap Safe mode to start your device in Safe mode. If you've entered Safe mode successfully, you will see Safe mode displayed at the bottom of the screen.

For the Camera issue please to check the below :


Reset Camera app
If you try to take pictures or videos using the Camera app but it keeps crashing or the 'Camera Failed' warning appears on your screen, resetting the Camera app may fix the problem. Please follow the steps below.
1
Open Camera and select Settings.
2
Select Reset settings.
3
Tap Reset to reset the Camera app.

Force restart your device

If your device is still slow or freezes even after you reset the Camera app, try force restarting your device to resolve the issue.

1
Turn off your device by holding down the Volume down key and Side key, then selecting Power off.

2
Once the screen goes black, press and hold the Volume down key and Side key.

3
When the Samsung logo appears on screen, release both fingers from the keys.

If the issue still remain we advise you to visit the service center to inspect the phone, you can locate them through this link:
https://www.samsung.com/ae/support/service-center/