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Original topic:

Tablet s10 ultra 1TB Opens a new device box and is surprised

(Topic created on: 10-10-2024 05:30 PM)
333 Views
foxonlyy
Expert Level 2
Options
Galaxy S

Samsung tells me that this simple scratch does not require replacing the product. Where are my rights? Samsung lies and tells you that if the device has a problem, you have 7 days and you do not have the option to replace or return it. They ignore it and say that it is a simple scratch. The most important thing is that the tablet is working and does not need to be replaced. Wow, I mean, buying a registered device from the beginning. If you see a scratch, breakage, or any defect, you will not replace it. What is this insult, Samsung? You are a company that says this. It is a defect in your right. If I were the one who did it, we would ask you for something, but the innocence account has been previously set for this scratch and you want me to accept it. This is not possible. It has been filed to prevent you from protection, and I will take my right by law. This is a clause and condition of your conditions, the effect of the device or return within 7 days, and from the first day I handed it over to you.

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7 Comments
Galaxy S
It's a shame, trust in Samsung in dealing with the topic
foxonlyy
Expert Level 2
Galaxy S
I suddenly responded, they want me to accept a broken device.
Galaxy S
In case of non-response, consumer rights channels are known 🤐
foxonlyy
Expert Level 2
Galaxy S
Samsung's response to this topic was their biggest frustration, not for me, you are not a small company for me, you say this talk, you have a greater position than this talk.
0 Likes
foxonlyy
Expert Level 2
Galaxy S
I won't let my right get lost this time. I'll take it by law.
0 Likes
Samsung_specialist
Community Manager
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Galaxy S

We surely appreciate the chance to assist you and we apologize for any inconvenience. Surely we consider you as a valued customer and our complaint team will contact you to address the issue you encountered.

 Please wait for a call from Samsung at the soonest time.

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foxonlyy
Expert Level 2
Galaxy S
I don't have to replace the device. All your words are only during the sale when buying. A second talk happens to me. I will leave your products and go to Apple and Huawei. At least they have credibility in the speech. Unfortunately, you have no credibility. From today I will advise all my friends on Social Media and my followers not to fall into the trap like me in buying devices from Samsung and they are surprised like me by the disasters I got from you. Unfortunately, now I am convinced of people telling me about Apple or Huawei from today I will. Turn to Apple and take their products at least they have credibility.
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