Original topic:

Software Update Not Working

(Topic created on: 09-05-2022 06:27 PM)
Ibrahimaraf
Active Level 1
Options
Galaxy S
Hello Samsung Community
I Have Samsung Galaxy S9+ (G965U)
Its Stuck On Android 9 Not Updating To Android 10 Help Me I Tried Smart Switch Method It Also Not Works

image


9 Comments
ikmac
Active Level 1
Galaxy S
Hope it's fixed now. If not reset settings and network settings. Disable VPN and install
0 Likes
Ibrahimaraf
Active Level 1
Galaxy S
I Am Not Using Any VPN Bro
0 Likes
Ibrahimaraf
Active Level 1
Galaxy S
And Also Done Both Reset
0 Likes
ikmac
Active Level 1
Galaxy S
Hey. I did some research and found your model US carrier specific. It is recommended as per the website that you are in US and with carrier SIM to perform the update.

We can use some tools to update the firmware however carrier based devices will need activation mostly with there SIM card. So if you update you will have a phone you can't use and moreover it's not easy to downgrade or revert back.
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy S

Hi,

 

For assistance, please visit one of our authorized Service Centres to check it for you. You may refer to the link it will guide you to the nearest service centre to your location https://www.samsung.com/ae/support/service-center/

0 Likes
Official-creator
Beginner Level 2
Galaxy S
Hey bro .. this video will help with your note 9 software update issue 🙂
https://youtu.be/NB6ojrOJTiM
0 Likes
Ibrahimaraf
Active Level 1
Galaxy S
Brother I Know How To Flash Mobile But Samsung S9+ G965U Has Qualcomm SnapDragon Chip And It's A Risk To Flash It Own
0 Likes
Official-creator
Beginner Level 2
Galaxy S
Plz contact me on
Instagram: solutions_7ulol
Or facebook : حلول-solutions
I'm Gonna help u
0 Likes
GoldUnseen
Active Level 7
Galaxy S
I think S9 and s9+ will received update till Android 10 version 2.5 only. After that may be only security updates,
0 Likes