Original topic:

Need help: proximity sensor

(Topic created on: 06-02-2022 12:08 PM)
Hamza7695
Active Level 2
Options
Galaxy S
I have samsung s22 ultra. My proximity sensor works perfectly fine for calls. However, the issue is with whatsapp audios. When i want to listen through earpiece, the screen does not go black and audio still comes through the speaker. 

The samsung members diagnostic also shows the sensor is working perfectly fine. 

What could be the issue


26 Comments
Samsung_specialist
Community Manager
Options
Galaxy S

Hi,

Kindly go to Settings - Apps - Whats App- Make sure to allow all permissions.

If issue persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).

Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Hope you found this helpful. 

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Hamza7695
Active Level 2
Galaxy S
Hi. Yeah i did allow all the permissions.. nothing changed. Also i have registered it on error report as well.
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JimmyA
Active Level 7
Galaxy S
Hello, this was a bug with whatsapp that affected millions of users regardless of their android device (all series) when the latest whatsapp update was released the issue disappeared. I also had it on my s22 ultra as well as my friends that have different samsung models(note 20/ m series / s21) but now it's working fine.
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Hamza7695
Active Level 2
Galaxy S
Hi Jimmy. My whatsapp is up to date for now. Lets see if it disappears after the new update comes in
JimmyA
Active Level 7
Galaxy S
Good luck man, just wanted to let you know that it's not your phone and you're not alone facing this, hope you get rid of it very soon.
JimmyA
Active Level 7
Galaxy S
Hi Hamza, with today's update of whatsapp, the issue is resolved with all my friends, i hope it did on your side too.
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Hamza7695
Active Level 2
Galaxy S
Unfortunately not for me.. i have updated the whatsapp as well but still the same
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rodolpholemos
Beginner Level 3
Galaxy S

I'm with the same exact problem. Whatsapp Version 2.22.13.10. Galaxy S22 Ultra.

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Hamza7695
Active Level 2
Galaxy S
I have whatsapp version 2.22.11.82
It is definitely a whatsapp issue. I checked on my friends phone samsung galaxy note 20. He is facing the same issue
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