Dear Samsung, please try to provide proper software update at the least

[Sanju9999]

Good thing that I updated my phone with the latest software update and the camera is not working. Its the second time I'm facing this issue. Dear samsung please give me a "Disclaimer" before the update saying that the camera wont be working after the update from now onwards. I dont like surprises like this😊.

[Samsung_specialist]

Thank you for sharing your feedback.

We are sorry to hear about the issue you are facing with the camera after the recent update. This is not the intended experience, and we understand how inconvenient this can be.

Kindly try the following steps:

1. Restart your device
2. Clear Camera app cache from Settings > Apps > Camera > Storage > Clear cache
3. Test the camera in Safe Mode to check if a third-party app is affecting it
4. Ensure your device is updated to the latest software version

If the issue persists, we recommend visiting the nearest service center for a full inspection:
https://www.samsung.com/ae/support/service-center/

Your feedback regarding update notifications has been noted and shared with the relevant team.

[Sanju9999]

Thank you for your reply. I just want to point out a thing that these much steps is to be followed to make sure the camera is working after a single software update, it's high time that Samsung to think about the quality of software update they are providing to Users. Highly disappointing.

[Samsung_specialist]

Thank you for sharing your feedback with us.

We understand your concern regarding the camera behavior after a software update on your device Samsung Galaxy device, and we are sorry for the inconvenience this has caused.

Software updates are released to improve performance, security, and overall user experience. However, in some cases, temporary adjustments or additional optimization steps may be required after an update to ensure all features work smoothly.

We truly value your feedback, and it will be shared with the relevant team for further review and continuous improvement of future updates.

In the meantime, you may try the following to help improve camera performance:

• Restart the device after the update
• Clear camera app cache from Settings > Apps > Camera > Storage
• Ensure the device is updated to the latest available software version

If you continue to experience issues, you may reach us via:
https://www.samsung.com/ae/support/contact/