We understand your concern regarding the ability to use two physical SIM cards together with one eSIM simultaneously.
Please note that the number of active SIM profiles supported at the same time depends on the device hardware design and software specifications. Currently, devices that support Dual SIM allow only two SIM profiles to be active simultaneously, whether they are two physical SIM cards, one physical SIM and one eSIM, or two eSIMs on supported models.
We appreciate your suggestion, and your feedback has been noted and will be shared with the relevant team for future consideration.
Thank you for your reply. When designing and launching a phone, Samsung should clearly mention any SIM card limitations in the device specifications instead of hiding them. Customers deserve to know before purchasing that they cannot use two physical SIM cards and an eSIM simultaneously on this device. This limitation is important and should be communicated clearly so customers can make an informed buying decision. Your explanation after the purchase does not make sense because this information should have been disclosed upfront.
Thank you for sharing your additional feedback. We understand your concern regarding the importance of having clear information about SIM functionality and supported configurations before making a purchase decision.
We always aim to provide accurate product specifications and details through our official channels. SIM capabilities may vary depending on the device model, market availability, and regional specifications, as they are determined by the device hardware and software design.
We appreciate your suggestion regarding making SIM configuration limitations more visible and easier to identify before purchase. Your feedback has been noted and will be shared with the relevant teams for review and consideration in future product communication improvements.
Thank you for taking the time to share your experience and valuable feedback.
