Original topic:

Secure phone in device care not showing

(Topic created on: 12-17-2021 12:17 AM)
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AmeenSidds
Active Level 1
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Galaxy S
Hello everyone.
I bought my s9 recently and found that its unlocked and I cannot see the antivirus thing in my device care setting. Can anyone know whats the issue? 
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9 Comments
SHINAN-EpFBz
Active Level 7
Galaxy S
go to settings- search device protection Screenshot_20211216-235547_Device care.jpg
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AmeenSidds
Active Level 1
Galaxy S
Not thereScreenshot_20211217-000022_Settings Suggestions_2352_1639684822.jpg
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SHINAN-EpFBz
Active Level 7
Galaxy S
settings- lock screen and security- google play protect
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AmeenSidds
Active Level 1
Galaxy S
Not there.
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SHINAN-EpFBz
Active Level 7
Galaxy S
you need a support from s9 users
if you can't find them you can use third party security application
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SHINAN-EpFBz
Active Level 7
Galaxy S
also please check you software information Screenshot_20211217-000949_Settings_93921_1639685390.jpg
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AmeenSidds
Active Level 1
Galaxy S
3.4 for me
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SHINAN-EpFBz
Active Level 7
Galaxy S
i am using note 20 ultra
and it was updated on 1st December
if you have knox even it's previous version your device is secured
only you have to take care about installing apps from untrusted sources
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Samsung_specialist
Community Manager
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Galaxy S

Hi, 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/