Original topic:

Samsung wallet says not supported

(Topic created on: 03-10-2024 10:48 PM)
Beginner Level 3
Galaxy S
The phones region is set as united arab emirates. I could not find wallet in samsung store. So i downloaded from play store. But it say not supported in device please help
Expert Level 2
Galaxy S
If you're trying to use a wallet app that's not available in the Samsung store for your device set to the United Arab Emirates region, and you're getting a "not supported" message from the Play Store, it's likely due to regional restrictions or compatibility issues.

Here are a few steps you can try to resolve this:

### Method 1: Clear Cache and Data for Google Play Store
1. Go to Settings on your device.
2. Find and tap on "Apps" or "Applications."
3. Locate and tap on "Google Play Store."
4. Tap on "Storage."
5. You'll see options to clear the cache and clear data. Tap on both.
6. Restart your device.

### Method 2: Change Play Store Region
1. Open the Play Store app.
2. Tap on the three horizontal lines (menu) in the top-left corner.
3. Scroll down and tap on "Account."
4. Under "Country and profiles," tap on "Country."
5. Select a country where the app is available (if possible, select a country where Samsung Store has the app).
6. Follow the prompts to change your country.
7. Restart your device.

### Method 3: Use a VPN
1. Install a VPN app from the Play Store.
2. Open the VPN app and connect to a server in a country where the app is available.
3. Open the Play Store and try to download the app again.

### Method 4: Contact Support
If none of the above methods work, you may want to reach out to the app developer's support team. They might have specific insights into why your device is not supported, especially if it's related to regional restrictions.

### Method 5: Side-load the App
If the app is available as an APK file, you can download it from a trusted source and install it manually. Be cautious with this method, as it bypasses the Play Store's security checks.

### Note:
- Make sure to only download apps from trusted sources to avoid any security risks.
- Changing your region may affect other apps or services, such as payment methods.

Try these steps and see if they help you download and use the wallet app on your device.
Beginner Level 3
Galaxy S
Let me try with the steps mentioned. I will keep the community updated.
Community Manager
Galaxy S

Please share device IMEI.

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Beginner Level 2
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I am in Oman.
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