I am pissed, and very disappointed at Samsung for selling this product, it feels like a scam. I just bought this phone today at a Cell C store in Cavendish Mall, Claremont, and it just started really heating up when I was restoring apps/data to this brand new phone from a previous Samsung phone I owned. I was really concerned and did some research on solutions to this POPULAR UNSOLVED issue. Some solutions were that I had to close any app running in the background, switch to 60Hz from 120Hz, switch off Wi-Fi and Bluetooth, use power-saving mode, etc. I found such solutions to be nonsensical because THIS IS A BRAND NEW PHONE, not even a second hand. I am not supposed to be facing these issues with it. Why should I refrain from using the phone's features when they are the reason why I bought the phone to begin with. Why does it have these features if it can't handle them? I really don't understand. It's as though this phone was distributed to the market without being tested by the manufacturers. Tonight it started OVERheating. I don't know anymore. It's its first day with me and I already have to take it back.
I am a degree student, I don't have money lying around to purchase another phone at will. I also do not have time to be without a phone, assuming when I take this phone to Samsung, they'll take it away for about a month to "investigate". I actually love the phone's features and all, it's a really great phone, but the overheating literally just takes away 99% of it's credibility. This is enough to decide to switch away from Samsung products.
It literally has a flagship processor, camera and display. How can it not be great?? The only problem is overheating and this may affect the battery. Thats it.
Hi, AlfaMello apologies for the inconvenience caused, third-party accessories, such as cases, fans, virtual reality headsets, or selfie sticks, could be causing your device to overheat due to the extra power drawn by the accessory or by retaining the heat your device gives off.
Do you have a third party accessory connected to your device?
Please Check the battery usage.
To check the battery usage: 1. From the home screen, swipe either up or down to access apps. 2. Select Settings. 3. Select Battery and device care. 4. Select Battery. 5. Tap Usage since last full charge.
From here you can see what applications and processes are using the most power.
Is there a specific app (that you haven't had open) that is using more than 25% of your device's power?
Hi Tsego. There are no third-party accessories attached to the phone. As mentioned in the article, it's a new phone, it's been in my possession for less than 24 hours. It does not even have a phone case.
I checked the battery usage since last full charge. The app that consumed the most power was the Galaxy Store app at 1,2%, understandably because I was updating the phone's apps and features. Every other app that I often use, like Instagram, is 1,0% and below.
There is no specific app that is consuming more than 25% of the device's power. At least, the phone does not say that.
