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Original topic:

Samsung Galaxy S10 Plus keep restarting

(Topic created on: 10-18-2021 08:49 AM)
KhochaL
Active Level 1
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Galaxy S

Dears,

 

its been 1.5 month i am facing this issue, had visited samsung customer service center in Mall of the Emirates, their representative (an Egyptian guy) ask me to pay 1000 dhs to change the mother board but i have showed him screen shot of the clear error of screen shot but he is trying to avoid to resole my issue, after that i have contacted samsung help center by chat and they have suggested to raise my issue in members, i got the reply with issue but still i am waiting and now i am posting here if someone will help me.

 

1- After the last update of security/software update my phone got heated and restart sometimes.

2- after couple of days its keeps restarting, i had done backup and factory reset, but after 1 or 2 days restarting issue starts again.

3- Send error report to samsung help center they had mentioned some ORM or ORB file is missing but after they are not replying.

3 Comments
Samsung_specialist
Community Manager
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Galaxy S

Hi, 

We are sorry to hear that, please note that the issue might be technical and your device needs to bee examined by the technician in order to define the issue and fix it for you, please visit the service center again to check the device and fix it for you.

You may contact us on our support channels for better assistance, https://www.samsung.com/ae/info/contactus/

0 Likes
KhochaL
Active Level 1
Options
Galaxy S
Had visited last week.. they havent diagnose just ask the reason and mentioning that its mother board needs to be change.. they have ask me to pay 1100 dhs, which i refuse and came back
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AlCott
Beginner Level 2
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Galaxy S
This is exactly what happened with me after last security update. And tried factory reset. But same issue and the repeating restart screw the battery. I but the mobile a side and bought new one. It seems this done on purpose to buy new one 🤔