SSD portable hard drive not detected on S24 Ultra

[Revonomics]

Dear Support teams,

I have a 2TB SSD hard drive which is not being detected or seen when connected to my s24 ultra. other pen drives and SSD hard like Sandisk is being detected and can tranfer files but my 2TB is not shown on the phone. My SSD is a Asus TUF Gaming enclosure with a 2TB Ediloca PCIe Gen4 NVMe. Kindly let me know how I can sold this issue. Or will there be a software update which will work on this. 

[Samsung_specialist · Accepted solution]

To address this concern we need the IMEI of the device with the proof of purchase for the SSd, and if there is any screenshot of any error

[Revonomics]

Hello. Below is the IMEI of the device. : 355731672656734 and of the Enclosure - SN: SBDOAPO23656 and a screenshot of the SSD Enclosure and Ediloca 2TB SSD PCIe Gen4 M.2 2280 ..please let me know if this helps or you need more information from me.

[Revonomics]

There is not particular error it don't detect my SSD on the device

[Revonomics]

I have sent you the details below. see if this is helps you.