SSD portable hard drive not detected on S24 Ultra

[Revonomics]

Dear Support Team,

I am experiencing an issue with my external SSD not being recognized by my Samsung S24 Ultra.

The device in question is a 2TB SSD installed in an ASUS TUF Gaming enclosure, using a 2TB Ediloca PCIe Gen4 NVMe drive. When connected to my phone, the SSD is not detected or visible. However, other storage devices, such as pen drives and external hard drives (e.g., Sandisk), are being recognized and function normally for file transfers.

Please advise on how this issue can be resolved. Is there any specific compatibility requirement or software update expected that might address this?

I look forward to your assistance.

Note: Below is the details required if needed. IMEI of the device. : 355731672656734 and of the Enclosure - SN: SBDOAPO23656 and a screenshot of the SSD Enclosure and Ediloca 2TB SSD PCIe Gen4 M.2 2280 ..please let me know if this helps or you need more information from me.

[Samsung_specialist]

We deeply apologize for the inconvenience you are experiencing, Kindly be advised that since other storage devices are working fine, better to get in touch with the support team of that storage items for accurate troublshoting by their end if there is any software you need to upload, or if there is any app or portal that improve your accessibility and usage.

For example, For samsung storage items, we have Samsung Megician, Magician is designed specifically for Samsung branded memory products, including SSDs, memory cards, and USB flash drives. Features such as Firmware Update, Drive Health Status, Secure Erase, and Total Bytes Written are not supported for non-Samsung SSDs.

[Revonomics]

Hello thank for the suggestion, please let me know how do I connect with the storage items Support teams. I will inform them..yes i think it's a software update that needs to be updated on the s24 maybe