S23 Ultra freezing and restarting

[PrasadKumarT]

Since yesterday morning, my S23U (UAE variant) screen got frozen 3 times and restarted itself after1-2 minutes while scrolling through Instagram reels. During frozen period S23U physical buttons also becomes unresponsive.

All other apps working fine.

Could you please help me to solve this?

[Anusurendran]

try factory reset

[Arewehalal]

Facing same issue since today afternoon. Phone got restarted 2 times in 1 hour. No issues faced while using other apps.

[PrasadKumarT]

Looks many users are facing this issue. Eagerly waiting for a solution.🙏

[Riwaj23]

Force Restart:
* Even though it eventually restarts, try a force restart manually. Press and hold the power button and the volume down button simultaneously for about 10-15 seconds. This can sometimes clear minor software glitches.
* Check for Software Updates:
* Go to Settings > Software update > Download and install. Ensure your phone is running the latest software version. Sometimes, updates include bug fixes that address stability issues.
* Clear Instagram Cache and Data:
* Go to Settings > Apps > Instagram > Storage.
* Tap "Clear cache."
* If clearing the cache doesn't work, you can also try "Clear data." Note that clearing data will log you out of Instagram, and you might lose any saved drafts.
* Check Instagram App Updates:
* Open the Google Play Store and search for "Instagram."
* If an update is available, tap "Update." Outdated apps can sometimes cause conflicts.
* Restart in Safe Mode:
* Safe mode starts your phone with only the essential system apps. This helps determine if a third-party app is causing the problem.

Hardware Diagnostics:
* The samsung members app has a diagnostics section that can check the hardware of your device. Run the diagnostics to see if any hardware issues are detected.

If the problem persists after trying all the software-related solutions, it's possible there's a hardware issue. Contact Samsung support or visit a Samsung service center for further assistance. Because your device is a UAE variant, ensure that you contact the UAE samsung support or a service center that supports UAE variants.

[PrasadKumarT]

Thanks mate. Will try and update.

[Samsung_specialist]

We’re truly sorry to hear about the inconvenience you’re experiencing, you may try the following steps to troubleshoot the issue.

Make Sure the App is Up to Date, and clear the App Cache, Follow These Steps:

Step 1: Open the Settings app on your device, then tap Apps.
Step 2: Scroll through the list or use the search bar to find the app.
Step 3: Tap on the app, then select Storage.
Step 4: Tap Clear cache to remove temporary files.

Kindly try the following steps to improve your device’s performance:

-Check the device storage.
-Optimize device performance.
-Uninstall unused apps.
-Keep the software updated.
-Check your device in Safe Mode.
-Perform a Factory Data Reset.

For more details, please refer to the link below: https://www.samsung.com/ae/support/mobile-devices/how-to-force-reboot-your-samsung-galaxy-smartphone...

[PrasadKumarT]

Thank you.. will try