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Original topic:

S21 plus

(Topic created on: a week ago)
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pathankhan03
Beginner Level 2
Options
Galaxy S
After install of android 15 i got 2 green lines 😡 on my screen its too ugly now 
3 Comments
qxm05
Active Level 1
Galaxy S
You can actually get a free screen replacement for this issue depending on the region check on google
pathankhan03
Beginner Level 2
Galaxy S
Only for 3 year old devices
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Samsung_specialist
Community Manager
Options
Galaxy S

We completely understand how concerning the appearance of lines on your screen must be.To help us address the issue with the lines on your screen, we recommend the following troubleshooting steps:

Restart Your Device: Sometimes, a simple restart can resolve software-related issues. Please try restarting your device and check if the lines are still present.

Check for Software Updates: It’s always a good idea to make sure your device is running the latest software. You can do this by going to Settings > Software Update > Download and Install.


Safe Mode: To check if third-party apps might be causing the issue, we suggest booting your device into Safe Mode. To do this, press and hold the Power button, then press and hold the Power off option until you see the Safe Mode prompt. Tap ""Safe Mode"" and see if the lines persist.

If the lines continue to appear after trying these steps, we kindly suggest visiting the nearest service center. We're here to support you, and you can find the nearest one using this link: https://www.samsung.com/ae/support/service-center/

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