Original topic:

S21 front camera not working in third party apps

(Topic created on: 3 weeks ago)
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Chris1234
Beginner Level 2
Options
Galaxy S

My Front camera won't work in Google Meet, Messenger, or Zoom, but it works in the Samsung camera app (so I know it isn't broken). The rear camera also works in Google Meet, Messenger, and Zoom so I'm at a loss. I've tried clearing caches, force stop, restarting etc. Another weird thing is after I restart the phone, and immediately pull up the Google Meet video call, the front camera works for about 10 seconds and then goes black again. Very frustrating.

5 Comments
Peachie3
Beginner Level 3
Galaxy S

I'm so glad you posted about this. My husband had the same exact issue and he is considering switching to an iPhone because of this. 

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traver
Active Level 7
Galaxy S
So iphones have no problem? 🤭🤭
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Zammi
Active Level 9
Galaxy S
Have you tried clearing app data and catche.

Settings/apps/camera/storage
Clear cache and Clear data

Then restart the phone

One more thing to check is,

Settings/ security and privacy/ permission manager/ camera.

Make sure your video calling apps are given access to the camera.
Chris1234
Beginner Level 2
Galaxy S

Yes, I did all of that before posting.

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Samsung_specialist
Community Manager
Options
Galaxy S

Try clearing the cache of the Camera App by navigating to Settings > Apps > Select Camera App > Tap Storage > Clear Cache.

Additionally, attempt to reboot the phone using a soft reboot or force restart. You can force restart by pressing and holding the Volume Down and Power keys for 7 to 10 seconds.

If the issue persists, try running Safe Mode on your phone by following these steps:
1. Power off the phone.
2. Power on the phone; when the Galaxy logo displays, press and hold the Volume Down button.
3. 'Safe Mode' will appear in the bottom left corner of the screen.
4. To exit Safe Mode, simply restart the phone. Upon reboot, it will no longer be in Safe Mode.

If the problem persists after trying these steps, please send us an Error Report by following the steps below:

1. Head to the Members app.
2. Select Get Help > Error Report.
3. Tap 'OK' to send System Log Data.
4. Choose the symptom and include as much detail as possible.

To ensure that your logs accurately reflect the issue you're experiencing, please submit your report within 5 minutes of encountering the problem. Our engineers will then investigate and provide you with a solution via the Members app.

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