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Original topic:

Remote Unlock feature unavailable

(Topic created on: 06-30-2024 02:12 AM)
593 Views
MShehzad
Active Level 2
Options
Galaxy S
I am deeply disheartened by Samsung's approach. They removed one of the most handy feature 'Unlock' from Find my Mobile. I forgot my pin and ended up now to reset my mobile which resulted in loosing whole data. If it was a security issue, they could have added multiple layers (2step verification) but instead of that they terminated the feature which is very bad. This approach will push customers like me away. I own 10 Samsung products and feel like i am ditched.
2 Comments
Samsung_specialist
Community Manager
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Galaxy S

Unfortunately, The Remote Unlock feature in the SmartThings Find website has temporarily ceased. We will stop providing the service of Remote Unlock feature for a while to improve the function, so please understand this situation during the period. We advise you to carry the device to the nearest authorized Samsung service center for factory reset.

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Members_ql1feE5
Beginner Level 2
Galaxy S

Bro, you're company is such a liar. It's 2025 now, where is the remote unlock function? Looks like Samsung is going to be a jerk. If so, WALLAHI I will destroy my Samsung Galaxy A12 and switch to Apple, which is way better than your **bleep** of a company.

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