New S25 Crashing and overheating

[terre-07]

Can anyone help me understand what might be the problem with my new s25 device. I reported an issue with overheating two weeks ago, then I went to the shop they assured me that the device was only adjusting to the way I use it and things would be fine.

Three weeks later the problem persists: 

The device keeps over heating severely whenever I make video calls. 

My device has crashed 3 times and restarted due to this, surely this shouldn't be happening. 

Samsung agent advised me to close background processes when I am on video calls but it does not help. 

I managed to take a screenshot while it was doing it. See image attached. 

I 

I can't take it back to the shop now and request a new device, since the 7-day period has passed. This is frustrating because I reported this 2-days after i bought the device.

[nadia-k]

Does it only act up when video calling or all around ?

[terre-07]

Only noticed with video calling, i will try it.

[DEZURE]

All around

[nadia-k]

Because if you have a windows of opportunity try to download finelock from play store within the app is the good guardian module called thermal guardian, this helps with overheating issues, once turned on it takes a few minutes but it does help , when I first got my galaxy a33 it would overheat but this module helped

[nadia-k]

Let me know if it works , it worked for me , I do hope it works for you otherwise it could be a manufacturing fault, many of the s25 users reported this overheating issue

[terre-07]

Not working for me. Taking the device back.

[nadia-k]

Okay Kool

[Munatsi399]

If they won't take it back, try visiting a service center, samsung support can help locate one close to you and provide you with their details...

[nadia-k]

I hope everything works out for you