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Original topic:

My Galaxy S9+ Software update keeps failing with "Processing failed"

(Topic created on: 09-02-2019 07:33 PM)
TundeD
Beginner Level 2
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Galaxy S

I have been unable to update the OS of my Galaxy S9+ software since I got it

Each time I try to do an update it fails with "Processing Failed"

Please who can help?

I have  cleared my cache and asked Bixby to download the recent update but it does not work.

 

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2 Comments
alrayhi
Active Level 7
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Galaxy S
you two way to fix it which you might not like it . backup your device then format. after that try to update . if it still same issue then call samsung you let them take remote control to check up on your file . if they couldn't fix it for you . last solution take to samsung store and ask for replacement
Samsung_specialist
Community Manager
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Galaxy S

Hello, please visit the nearest Samsung Service center with the device to have it checked 😊  http://www.samsung.com/ae/support/servicelocation/

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