Original topic:

Message on S24 ultra otp

(Topic created on: 02-24-2024 08:09 PM)
168 Views
JerryJ3J
Beginner Level 3
Options
Galaxy S
I am not getting otp's banks, etc. Using etisatat network but the network is fine . Getting the otp after might be 20 to 30 minutes.Any suggestion solution. Tried clearing cache on message to no fix.
5 Comments
MOQBALI
Expert Level 2
Galaxy S
If you're experiencing delays in receiving OTPs (One-Time Passwords) from banks and other services while using the Etisalat network, here are some steps you can try to resolve the issue:

1. **Check Network Signal**: Even though you mentioned the network is fine, it's good to ensure you have a strong network signal where you are. Poor network coverage can cause delays.

2. **Restart Phone**: Sometimes a simple restart can refresh the network connection and help with receiving messages promptly.

3. **Check Message Settings**:
- Make sure your Message Center Number is correct. This varies by country and carrier. You can contact Etisalat customer service to confirm the correct number.
- Check if you have any message filters or blocks set up that might be causing the delay.

4. **Clear Message App Data**: You mentioned clearing the cache, but try clearing the data for your messaging app as well. This will reset the app to its default settings.
- Go to Settings > Apps > [Your Messaging App] > Storage > Clear Data.

5. **Disable Battery Optimization**: Some phones have aggressive battery optimization settings that may interfere with message delivery. Try disabling battery optimization for your messaging app:
- Go to Settings > Battery > Battery Optimization > All Apps > [Your Messaging App] > Don't Optimize.

6. **SIM Card Issue**: If you have another phone with a different SIM card, try using your SIM card in that phone to see if the issue persists. This can help determine if the problem is with the SIM card itself.

7. **Contact Etisalat Support**: If none of the above steps work, it's best to reach out to Etisalat customer support directly. They can check if there are any known issues with OTP delivery and troubleshoot further from their end.

Remember to always be cautious with sharing personal information and OTPs. If you're unable to receive OTPs in a timely manner, consider reaching out to the services you're trying to access for alternative verification methods.
JerryJ3J
Beginner Level 3
Galaxy S
Tried all the above mentioned.
JerryJ3J
Beginner Level 3
Galaxy S
Just did the new update and am waiting for some positive response
Zammi
Active Level 8
Galaxy S
This might be an issue with the bank. Did you receive any system maintenance notice etc. Call the bank.
Samsung_specialist
Community Manager
Options
Galaxy S

Here are a few suggestions to try and resolve the issue:

*Check Network Coverage:
*Restart Your Phone
*Contact network provider
* Update Software
* Reset Network Settings: you can usually find this option in the Settings menu under "General Management" or "Reset."

0 Likes