Issues while charging

[Nisamcv]

Iam using S24 ultra for the past two years.. But recently i stated to see some problems while charging the phone.. It keeps disconnect automatically when i charging the phone.. Phone updates was all successful..

Can you please tell me about this

[Samsung_specialist]

Thank you for contacting Samsung Gulf Electronics.

We understand that your device is disconnecting while charging. Kindly try the following:

1. Use an original Samsung charger and cable.
2. Check and clean the charging port carefully from dust or debris.
3. Try a different cable and adapter to isolate the issue.
4. Restart the device and ensure it is updated.
5. Enable Safe Mode to check if any third-party app is affecting charging.

If the issue persists, kindly visit the nearest service center for inspection:
https://www.samsung.com/ae/support/service-center/