We were trying to do a digital onboard using the Our App in Samsung S21 Ultra 5G with an Android OS version is 12. But we were gating an error when you try to download the profile. The same issue we use to have in S20 with UI 3.0, but the issue got resolved after the new UI (3.1) was released.
Please note that the rest of the device with Android version 11 is working perfectly
For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/
