Hello, dear brother, can your phoneOld does not support new updates. "Please, if your question is answered, press three points above and click on ""Solution has been accepted"" and thank you."
Its samsung's decision not to update your mobile phone even though it is perfectly capable of running new software. They just want you to upgrade to newer one. It's a corporate trap.
'To address the problem you are encountering, we recommend trying the following steps:
Step 1. Connect your device to your computer using the USB cable provided with your device, and then open Smart Switch on your computer.
Step 2. If a software update is available, Smart Switch might automatically prompt you to update the software or will display an option to update.
Step 3. Click Update and use the on-screen prompts to download the necessary files.
Step 4. Click OK to proceed. Your device may turn off and on a few times during the update process. When the update is complete, the device returns to the Home screen.
You’re going to need a copy of Smart Switch installed on your computer and your mobile device. Using Smart Switch’s computer version, update your device with the latest software. If you continue to encounter difficulties or if Smart Switch does not detect any available updates, please ensure that you have the latest version of Smart Switch installed on both your computer and your mobile device.
