Help with issue

[ghostwire]

My samsung s21 5g doesn't show fingerprint and face so I can't unlock my phone using both it only unlocks with pin please help if you can 

[daddyngoni-A15]

Check Security Settings

Go to Settings > Biometrics and Security.

Check if the options for Fingerprints and Face Recognition are present and enabled.

If they are not visible, there might be a system glitch or misconfiguration.

[daddyngoni-A15]

Software Update

Ensure your phone is running the latest version of Android and One UI:

Go to Settings > Software Update > Download and Install.

[daddyngoni-A15]

Restart Your Device

Sometimes, a simple restart can fix temporary software issues:

Hold down the Power button and select Restart.

[daddyngoni-A15]

Re-Add Biometric Data

If the options are visible but not working:

Go to Settings > Biometrics and Security > Fingerprints or Face Recognition.

Delete existing data and re-register your fingerprints or face.

[daddyngoni-A15]

Restart your phone in Safe Mode to check if a third-party app is causing the problem:

Press and hold the Power button, then tap and hold Power Off until you see Safe Mode.

If biometrics work in Safe Mode, an app may be interfering.

[daddyngoni-A15]

Clear Cache Partition

Turn off the phone, then:

Hold Volume Up + Power until the Samsung logo appears.
Navigate using the volume buttons to Wipe Cache Partition and confirm with Power.
Select Reboot System Now.

[daddyngoni-A15]

Factory Reset (Last Resort)

Backup your data first, then:

Go to Settings > General Management > Reset > Factory Data Reset.

[daddyngoni-A15]

Hi, If None of These Work It could be a hardware issue or a more significant software problem. Visit a Samsung Service Center for further diagnosis and repair.

[ghostwire]

Thanks