Error Syncing Gallery with OneDrive

[Vince_Falcon]

I'm unable to sync the Samsung Gallery with OneDrive, as I encounter an error every time I try. I've already installed the OneDrive app and successfully backed up all my files and images, but I can't connect the Gallery directly to OneDrive. Has anyone else experienced this issue? If so, how did you resolve it? 

My device is a Samsung S23 Ultra.

[ngonidzashe]

Hi

[ngonidzashe]

Clear Cache and Data

OneDrive App:

Go to Settings > Apps > OneDrive > Storage and clear the cache and data.


Samsung Gallery:

Similarly, clear the cache and data for the Gallery app.


Reopen both apps and try signing in again.

[ngonidzashe]

Check Microsoft Account Permissions

Ensure your Microsoft account has proper permissions:

Sign in to your OneDrive account via a browser.

Go to Settings > Apps and verify that Samsung Gallery has access.

[ngonidzashe]

Disconnect and reconnect your accounts:

Go to Settings > Accounts and backup > Manage accounts and remove OneDrive if listed.

Re-add it through Samsung Cloud settings > Sync and backup > Link OneDrive.

[ngonidzashe]

Go to Settings > Samsung Cloud > More options (3 dots) > Reset your OneDrive connection.

[ngonidzashe]

If syncing directly from Gallery fails, you can manually upload photos:

Open OneDrive > Tap + > Choose Upload > Select photos from the Gallery.