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Download manager! Where are my files?

(Topic created on: 05-26-2021 07:47 AM)
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WasabiDeath
Beginner Level 2
Options
Galaxy S
I've downloaded bunch of files only to find out they are located in the Download Manager and I can't seem to be able to find them in my internal storage! Is it possible to locate them and move them else where?? They are not in the Download folder..

image


1 Solution


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Solution
ksis2
Active Level 2
Galaxy S

If you have downloaded files on your Samsung device and cannot locate them in your internal storage, there are a few possible reasons why this might be happening.

One possibility is that the files are saved to a different location on your device, such as the SD card. To check if this is the case, you can use a file manager app to search for the files on your device. Here's how:

  1. Open your file manager app (such as "My Files" on Samsung devices).
  2. Look for an option to search for files or folders. This may be represented by a magnifying glass icon or a search bar.
  3. Type in the name or file type of the files you downloaded and tap on the search button.
  4. If the files are found, note their location and navigate to that folder using the file manager app.
  5. If you want to move the files to a different location, select them and use the "Move" or "Copy" option to transfer them to a different folder or location.

Another possibility is that the files were downloaded but not properly saved to your device's internal storage. In this case, you may need to download the files again and make sure to select the option to save them to your desired location.

For more information, you might have a look at: https://www.samsunger.com/2023/05/how-to-find-downloaded-file-on-samsung.html 

I hope this helps, and please let me know if you have any further questions or concerns.

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6 Comments
UserAdik12
Expert Level 3
Galaxy S
Here!20210526_070820_29631.png
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UserAdik12
Expert Level 3
Galaxy S
Or check in your Gallery or the DCIM folder in your Internal Storage!
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WasabiDeath
Beginner Level 2
Galaxy S
Not found in the Downloads, DCIM/Gallery or the Internal storage. Try downloading a picture off the Google app (not other internet apps) as shown in the picture and you'll run into the same problem.20210526_105614_72690.jpg
UserAdik12
Expert Level 3
Galaxy S
Generally when you download it should save in the gallery
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Samsung_specialist
Community Manager
Options
Galaxy S

Hi, 

Also you can download the Smart Tutor app to get remote assistance to help resolve this issue...

Solution
ksis2
Active Level 2
Galaxy S

If you have downloaded files on your Samsung device and cannot locate them in your internal storage, there are a few possible reasons why this might be happening.

One possibility is that the files are saved to a different location on your device, such as the SD card. To check if this is the case, you can use a file manager app to search for the files on your device. Here's how:

  1. Open your file manager app (such as "My Files" on Samsung devices).
  2. Look for an option to search for files or folders. This may be represented by a magnifying glass icon or a search bar.
  3. Type in the name or file type of the files you downloaded and tap on the search button.
  4. If the files are found, note their location and navigate to that folder using the file manager app.
  5. If you want to move the files to a different location, select them and use the "Move" or "Copy" option to transfer them to a different folder or location.

Another possibility is that the files were downloaded but not properly saved to your device's internal storage. In this case, you may need to download the files again and make sure to select the option to save them to your desired location.

For more information, you might have a look at: https://www.samsunger.com/2023/05/how-to-find-downloaded-file-on-samsung.html 

I hope this helps, and please let me know if you have any further questions or concerns.

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