Original topic:

Download issues in netflix mobile app after 6.0 update?

(Topic created on: 11-04-2023 03:09 PM)
Active Level 1
Galaxy S
Anybody facing issues to download in netflix mobile app after 6.0 update. The download button just vanished. When i ran a diagnostics for downloads it says "download feature not supported because external storage is not found". S23 ultra does not have an external storage support.

I have contacted netflix customer support and they tried everything. They were not able to help. Finally they said this could be due to the update. 
1 Comment
Community Manager
Galaxy S

We would like to extend our sincere apologies for any issues you may be facing after the recent software update.
To help address this concern, we recommend the following troubleshooting step:

Clear Cache for the Netflix App:
Go to your device's settings.
Scroll down and select "Apps" or "Applications."
Locate the "Netflix" app and tap on it.
In the Netflix app settings, select "Storage."
Tap "Clear Cache" to remove the app's cached data.

Clearing the app's cache can often help resolve performance and functionality issues. After performing this action, please check if the issue has been resolved. If you continue to face issues or have any additional questions or concerns, please do not hesitate to reach out to our support team at : https://www.samsung.com/ae/info/contactus/