We would like to extend our sincere apologies for any issues you may be facing after the recent software update.
To help address this concern, we recommend the following troubleshooting step:
Clear Cache for the Netflix App:
Go to your device's settings.
Scroll down and select "Apps" or "Applications."
Locate the "Netflix" app and tap on it.
In the Netflix app settings, select "Storage."
Tap "Clear Cache" to remove the app's cached data.
Clearing the app's cache can often help resolve performance and functionality issues. After performing this action, please check if the issue has been resolved. If you continue to face issues or have any additional questions or concerns, please do not hesitate to reach out to our support team at : https://www.samsung.com/ae/info/contactus/