We’re truly sorry to hear about the inconvenience you’re experiencing, try the below steps that may assist you.
1. Clear Cache: Go to Settings > Apps > One UI Home > Storage > Clear Cache. 2. Force reboots your device by pressing and holding the power and volume down buttons simultaneously for more than 7 seconds and your device will reboot.
If the issue presists, please send an error report, and you will get a response from the experts in this field, through the Samsung Members application
1-Launch the Samsung Members application on your device. 2-Go to "Support", scroll down, and select "Send Feedback". 3-Select Send error report 4-Select the appropriate category for your issue. 5-Make sure to select "Send System Log Data" to facilitate quick resolution. Please describe your issue in detail. 6-Adjust the frequency settings to your preference. 7-After submitting, you will receive a notification of the response from Samsung shortly.
