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Original topic:

Battery drains while locked and off screen gaming in dex mode no gamebooster opt

(Topic created on: 11-15-2023 06:34 AM)
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s23U_user
Active Level 1
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Galaxy S
Simple problems
1. Battery drain while screen off and locked
2. Gaming in dex mode with mouse keyboard . The mouse curso4 shows in both screens simultaneously but acts differebtly on mobile and different on tv screen dex mode . And then there is no priority mode gamebooster shortcuts in dex mode .

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3 Comments
Samsung_specialist
Community Manager
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Galaxy S

We apologize for any inconvenience caused. For the battery drain issue, kindly follow the steps below:

Ensure you're using an approved charger.
Avoid using old chargers for new devices.
Verify charger compatibility with your Galaxy device.
Close all applications while charging.
Utilize Power Saving Mode and Safe Mode for troubleshooting.

Also, you can test your battery status through Samsung MEmbers application to know the status of your battery by the following steps:

Open the Samsung Members app and tap “Support”.
Tap “View tests”.
Tap “Test all” to start Diagnostics.

Regarding the Dex mode gaming concern, could you provide your smartphone model for targeted assistance?

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s23U_user
Active Level 1
Galaxy S
Samsung s23 ultra 256/12 gb
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s23U_user
Active Level 1
Galaxy S
SM-S918B/DS
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