Update problem

[Anonymous]

Why my Samsung galaxy note 20 ultra 5g SM-N986U is not receiving Android 11 update?

[knowledge_m]

Already updated

[Tsogo_sam05]

Hi, arylampard kindly note that your device may need to book in for a Software reload. It seems like the current software loaded on your device is malfunctioning. Please go to the below link to locate the closest Authorized Service Center to you.

https://www.samsung.com/za/support/service-centre/

You can also backup using Smart switch and then factory reset your device. Herewith Smart switch link:

https://www.samsung.com/za/support/smart-switch/