Recently used apps error

[Poodle]

Latest update does not display the recently used apps.

[Tsogo_sam05]

Hi Poodle, please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however, keep holding the buttons for a few more seconds. This is a soft reset and will not factory reset your phone.

[Poodle]

The soft reset is also not working nor was I able to turn the phone off. I had to wait for the battery to die but that hasn't solved the problem either.

[Tsogo_sam05]

Hi Poodle, kindly backup your data and reset your phone to factory.

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Accounts and backup.
4. Tap on Backup and Restore.
5. Select Backup.

You can also backup and update using Samsung Smart switch. Herewith Smart switch link: https://www.samsung.com/za/support/smart-switch/ Install the program on your computer and connect your phone to your computer using an Original Samsung cable and follow the prompts.

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select General Management.
4. Select Reset.
5. Select Factory data Reset.
6. Tap Reset.

[Mobster]

Hi.

I have been experiencing the same issue on my note 20.

This is a big on the OS. Have read many posts relating to user experiencing the same issue

[Mobster]

In the Samsung store there's an update to one ui. This fixes the issue