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Original topic:

Missing Live Focus on my Note 20 Ultra !

(Topic created on: 02-28-2021 06:33 PM)
Bushie
Active Level 1
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Galaxy Note
Hello ! My Live Focus has gone missing from the Camera option .. And can't manage to find a way to get it back ! Need help pls !

1 Solution


Accepted Solutions
Solution
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Galaxy Note
Hi there, after the new update, live focus is renamed as Portrait.

Check the attached screenshots.

Screenshot_20210228-190326_Camera.jpg

Screenshot_20210228-190342_Camera.jpg

View solution in context

12 Comments
samsungmena
Global Community Manager
Global Community Manager
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Galaxy Note

Perhaps the camera needs to be check. Let Samsung check it. call them at their toll free number.

Bushie
Active Level 1
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Galaxy Note
Yes .. I did .. and they said that the Live focus has been renamed to Portrait .. !
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pawznfinz
Beginner Level 2
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Galaxy Note

Portrait is NOT the same as Live Focus!

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Bushie
Active Level 1
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Galaxy Note
It is after the update in the Note 20 Ultra .. don't know about the others however ..
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visualcanvas
Beginner Level 2
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Galaxy Note

I am a bit stumped by the reply from Samsung? it should be a known fact for Samsung Community manager that Live Focus has been renamed to Portrait? but the first reaction from them is send it to a samsung service center - i think it's mostly a standard reply I am seeing for all posts;

 

Even for software updates, I think I have seen a reply where they also say the same thing, I could be wrong but c'mon not every single issue needs to sent to the service center

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Kronan
Beginner Level 2
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Galaxy Note

👌

Solution
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Galaxy Note
Hi there, after the new update, live focus is renamed as Portrait.

Check the attached screenshots.

Screenshot_20210228-190326_Camera.jpg

Screenshot_20210228-190342_Camera.jpg

View solution in context

Bushie
Active Level 1
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Galaxy Note
yes .. thank u
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Samsung_specialist
Community Manager
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Galaxy Note

Thanks Ambassador for your help on this. 

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