I would like to bring an important issue regarding the One UI 7 update on my Galaxy A53 5G (U.S. variant, SM-A536U) to your attention. The device is currently running One UI 6.1. Due to regional restrictions, I had to manually flash One UI 6.1 via a local shop.
On September 30, 2025, my device received a One UI 7 (Android 15) upgrade notification stating: “Take your Galaxy to the next level with smarter AI, a bold new design…”. However, the Software Update screen shows → “There’s no information about this update”, meaning no official firmware is available for download.
I have contacted Samsung service centers in Oman, Dubai, and the U.S. multiple times, day and night, but received no effective solution. I had previously posted about this issue in the Community, but no effective solution was provided there either. Community representatives suggested updating via Smart Switch or computer, which did not work for my device.
The screenshot includes multiple models, and my phone model is de
I would like to bring an important issue regarding the One UI 7 update on my Galaxy A53 5G (U.S. variant, SM-A536U) to your attention. The device is currently running One UI 6.1. Due to regional restrictions, I had to manually flash One UI 6.1 via a local shop.
On September 30, 2025, my device received a One UI 7 (Android 15) upgrade notification stating: “Take your Galaxy to the next level with smarter AI, a bold new design…”. However, the Software Update screen shows → “There’s no information about this update”, meaning no official firmware is available for download.
I have contacted Samsung service centers in Oman, Dubai, and the U.S. multiple times, day and night, but received no effective solution. I had previously posted about this issue in the Community, but no effective solution was provided there either. Community representatives suggested updating via Smart Switch or computer, which did not work for my device.
The screenshot includes multiple models, and my phone model is definitely listed. The Community screenshot is used solely for illustrative purposes.
Through this report, I wish to inform Samsung that this is a software/server-related issue, and I hope steps will be taken to provide the official update. I am not requesting any additional benefits or compensation, only the officially scheduled update for my device.
We apologize for any inconvenience caused and understand how frustrating this situation can be.
To assist you further, please try the following steps: 1. Go to settings > Software update > Download and install > Download > Install now. 2. Software update via Smart Switch : Step 1. Connect your device to your computer using the USB cable provided with your device, and then open Smart Switch on your computer. Step 2. If a software update is available, Smart Switch might automatically prompt you to update the software or will display an option to update. Step 3. Click Update and use the on-screen prompts to download the necessary files. Step 4. Click OK to proceed. Your device may turn off and on a few times during the update process. When the update is complete, the device returns to the Home screen.
