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Original topic:

Clone whatsapp folders goes missing.

(Topic created on: 06-10-2021 08:04 AM)
alizain43
Active Level 1
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Galaxy Note
I am using Galaxy note 9. The WhatsApp folder goes missing from the dual app folder and I am not able to download or open documents in WhatsApp since i have updated last softer update on 1 june 2021.
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17 Comments
Samsung_specialist
Community Manager
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Galaxy Note

Hi there, 

Please try the below steps:

1. Do data backup for dual whatsapp and the main whatsapp on a different google account. Don't forget to back up your video data also.

 

2. Uninstall dualwhatsapp first then the main Whatsapp

 

3. Reinstall the main WhatsApp, select restore data. Then reinstall dual whatsapp, select restore data.

You also can download the Smart Tutor app from the Google Playstore to get remote assistance with this issue.

 

Hope that helps! 

GSPAYSAR
Active Level 3
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Galaxy Note
Tried these steps, but not worked. Do v have any other solutions, pls share..
Rahfan
Active Level 1
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Galaxy Note
Anyone solved this issue?
alizain43
Active Level 1
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Galaxy Note
Please try the below steps:
1. Do data backup for dual whatsapp and the main whatsapp on a different google account. Don't forget to back up your video data also.

2. Uninstall dualwhatsapp first then the main Whatsapp

3. Reinstall the main WhatsApp, select restore data. Then reinstall dual whatsapp, select restore data.
You also can download the Smart Tutor app from the Google Playstore to get remote assistance with this issue.

Hope that helps!
Rahfan
Active Level 1
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Galaxy Note
Is it worked for you
alizain43
Active Level 1
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Galaxy Note
Yes it does
Rahfan
Active Level 1
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Galaxy Note
When i asked another person he said not
alizain43
Active Level 1
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Galaxy Note
But for me it worked.
Samsung_specialist
Community Manager
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Galaxy Note

Thanks for sharing this!