Clone whatsapp folders goes missing.

[alizain43]

I am using Galaxy note 9. The WhatsApp folder goes missing from the dual app folder and I am not able to download or open documents in WhatsApp since i have updated last softer update on 1 june 2021.

 Request support for this issue...

[Samsung_specialist]

Hi there, 

Please try the below steps:

1. Do data backup for dual whatsapp and the main whatsapp on a different google account. Don't forget to back up your video data also.

2. Uninstall dualwhatsapp first then the main Whatsapp

3. Reinstall the main WhatsApp, select restore data. Then reinstall dual whatsapp, select restore data.

You also can download the Smart Tutor app from the Google Playstore to get remote assistance with this issue.

Hope that helps! 

[GSPAYSAR]

Tried these steps, but not worked. Do v have any other solutions, pls share..

[Rahfan]

Anyone solved this issue?

[alizain43]

Please try the below steps:
1. Do data backup for dual whatsapp and the main whatsapp on a different google account. Don't forget to back up your video data also.

2. Uninstall dualwhatsapp first then the main Whatsapp

3. Reinstall the main WhatsApp, select restore data. Then reinstall dual whatsapp, select restore data.
You also can download the Smart Tutor app from the Google Playstore to get remote assistance with this issue.

Hope that helps!

[Rahfan]

Is it worked for you

[alizain43]

Yes it does

[Rahfan]

When i asked another person he said not

[alizain43]

But for me it worked.

[Samsung_specialist]

Thanks for sharing this!